Customer Service

SAP Business One Gets Even Better!

Operations Manager

As an Operations Manager everything eventually hits your plate. You are expected to oversee and ensure proper execution of many different transactions to ensure product is received, available, shipped, transferred or produced on time. When there is an issue, you are expected to identify and handle the exceptions, research history and follow up with people within and outside your department. In short, you need to be up to date on everything, all at once. The Operation Transaction Center’s Item Hub is a great place to start, providing single screen access to multiple inquires and activities.... READ MORE

Executives or Business Owners

As a Business Owner or company executive you need to be as efficient as possible with your time and need to be able know your numbers, make sure you are meeting your customer’s expectations and monitor and control your businesses’ operations. The Operation Transaction Center’s Customer Hub is a great place to start multiple inquires and activities.... READ MORE


As a Salesperson you need accurate and up to date information to power your ability to develop new business. You’ll want to know how your quotes and orders are performing, the history of a customer you are about to call upon, any outstanding support and service issues, results from Marketing campaigns and of course pricing and availability for your products. The Operation Transaction Center’s Customer Hub is a great place to start multiple inquires and activities.... READ MORE

Customer Service Representatives

As a Customer Service Representative or CSR your customers are counting on you to answer their questions and/or take their orders (and sometimes both!) and they don’t like to wait. While you might have an idea of who the customer is when you begin the conversation, you could get asked about any number of topics. Examples include shipment status and tracking information, did they get their credit for a return, price and availability for certain items, to re-order based on a previous sale, etc. You need to be nimble, and so does your system. The Operation Transaction Center’s Customer Hub is a great place to start multiple inquires and activities.... READ MORE

You can start by selecting your customer to filter the results, which will automatically persist as you toggle through the different tabs. If they have asked about a shipment, we can start on the Delivery tab to see the shipment date and the Tracking information. To answer their next question about their return, simply click over to the Credit Memo tab.

Next, we switch over to Price and Availability tab, and we can filter on previous sales and answer questions about pricing including special prices, On hand and Available inventory and access to alternative items and more. When asked to re-order last week’s order, you can look at the customer’s open or closed historical quotes or orders, and choose display item details to see more information, and even review approved versus unapproved orders. You can drill in to make changes or duplicate an order, or we can even create a new Sales Order directly from the Operations Transaction Center screen. When we’re ready for the next customer, just change the filter and there is no need to open any other screens or reports.

There are many other uses for the Customer Hub and other OTC areas, but hopefully this video has given you some insight on how utilizing the Operations Transaction Center for SAP Business One can help you make you day better as a Customer Service Representative. If you have any questions or would like to enable OTC for your SAP Business One system, please fill out the form on this page. Thank you!

OTC Hubs

See how it all fits together

The Customer Hub is just one of the features of Resolv OTC! Click on Item Hub or Vendor Hub opptions to learn more.

Get your free OTC today

The Resolv Operations Transaction Center is available for SAP Business
One 9.0 and above for both SAP Business One version for SAP HANA and Microsoft SQL.